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Frequently Asked Questions

Q1
Do you charge any extra delivery costs? If so, how much ?
  We charge Rs.:500.00 for any delivery within the specified delivery grid and we are not doing any deliveries to cities outside the specified grid at the moment.  
Q2
What happens if you make the delivery to the incorrect address?
  The telephone number of the receiving party is a compulsory field in the order form. We will call and confirm the address and the route before delivering the order  
Q3
How long does it take for the delivery once I place the order?
  It will take a maximum of 36 hours. But on average, we deliver within 24 hours.
 
Q4
How will I know if the delivery is made to the right party ?
  We will inform you about the delivery via email.
 
Q5
To complete my order, I have to use my credit card. How secure is my information?
  Your Visa, Master and American Express payments are going through secure payment gateways operated by the respective banks. Your card details will be securely transmitted to the Bank for transaction authorization using SSL 128bit encryption.
 
Q6
Can I make an online order & have the recipient, pick up from your store?
 

Yes, you can pick up your orders from our outlets. Select the city near to the outlet you want to pick up. Products are subject to availability of the selected outlet.

Q7
Can I make an online order by using HSBC visa card without being registered with "Verified By Visa"?
 

Yes, you can order upto LKR1000. However if you need to place an order over LKR1000 by using HSBC visa card, you have to first get registered with "Verified By Visa". More details...

Q8
Why do I have to enter the credit card billing address in addition to the normal credit card details in Master / Visa?
 

It is due to enhanced payment gateway security. You have to enter the country and the credit card billing address in addition to the normal credit card details at the point of payment.

Q9
How to order in grams for perishable items?
 

If you want to order 250 grams, enter 0.25 in the quantity field where the unit is in Kilograms (KG).

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